Customer Service

What sets a good builder apart from a bad builder is their customer service and at Llynlea Fine Homes we pride ourselves on delivering superior customer service.

After all new home construction as the moisture dissipates from all the construction materials used in a new home such as the wood, drywall mud, paints and plaster, inevitably there will be some shrinkage of materials leading to uncontrollable warping, gaps in wooden joints and nail pops. These are all common and expected consequences of new home construction.

Llynlea Fine Homes is a "Tarion Warranty" registered builder, and as such our clients are entitled to the following:

  • A one-year warranty covering defects in workmanship and material.
  • A two-year warranty covering the electrical, plumbing and heating delivery and distribution systems in addition to warranting water penetration.
  • A seven-year warranty covering any defect that results in structural failure.

The Tarion warranty commences on the date of occupancy.

We employ a full-time designated Customer Service Representative, Ryan Young, who possesses a carpentry diploma from St. Lawrence College in Kingston and has over 6 years experience in this field. Ryan’s friendly, agreeable and prompt nature have endeared him to many of our past clients.

Every Llynlea Fine Homes customer receives an organized and effective “New Home Owner Binder” which contains all the mechanical manuals, printed materials and emergency phone numbers for the sub-trades that worked on your house such as the plumber and electrician.

Should you have any issues with your new Llynlea Fine Homes house, our designated Customer Service hotline: 613-542-9393 ext. 24, which is monitored daily, is only a phone call away and upon returning your call we’ll schedule our Customer Care Supervisor, Ryan Young, to visit your home within a maximum of 5 working days.

The Latest

3 years 1 month ago
I'd like to thank to the Llynlea Fine Homes company for sponsoring me in the 1st-in-Kingston Swim For Kids fundraiser to benefit kids with physical disability. Obviously, the company's partiality to watersports extends beyond its President John Armitage's notorious passion for rowing. On behalf of the children with physical disability, the beneficiaries of this fundraiser event, thank you for your generous contribution!

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Jeff McCord

Jeff McCord

Sales Manager